Printventury monitors print fleets, which means customers trust us with a window into their networks. This page explains what we collect, what we deliberately don't, and how your data is protected. Questions this page doesn't answer: security@printventury.com.
What we collect — and what we never do
The Printventury agent reads device metadata only:
- Device identity: make, model, serial number, IP address
- Meter counters: mono and color page counts
- Supply levels: toner and paper status
- Device status and error codes
The agent never touches your documents. It does not read, store or transmit print job content, scanned files, document names or the data inside them. It reads counters and status values — nothing else.
Alongside device telemetry, we store the account information you give us: company and office names, user names, email addresses and roles.
Customer data isolation
Every record in Printventury — device, meter read, alert, report, user — belongs to exactly one customer account, and every request is scoped to the account of the signed-in user. One customer can never see another customer's data, and within an account, users only see the offices their role grants them.
Encryption
- In transit: all traffic between the agent, your browser and our servers uses TLS (HTTPS). The agent makes outbound connections only.
- At rest: our database provider encrypts stored data at rest.
The agent
The agent is a small program you run on your own network. It is designed to be easy to reason about:
- It makes outbound HTTPS connections only — it opens no inbound ports and cannot be reached from the internet.
- It talks to printers over SNMP on your network, or USB for directly attached devices.
- It cannot execute commands sent from our servers; it only uploads readings and fetches its scan schedule.
- You can uninstall it at any time, and data collection stops immediately.
Access control
Printventury has four roles — Admin, Manager, Reporter and User — and every screen, report and API respects them. Visibility is additionally scoped by office hierarchy, so a branch manager sees their branch, not the whole company.
Availability and backups
Our infrastructure providers take automated backups of customer data. The application is served from a global CDN; the agent buffers readings locally if it is temporarily unable to reach us, so short outages don't lose meter history.
Subprocessors
We use a small number of infrastructure providers to run Printventury. The current list, with what each one does, is published atprintventury.com/subprocessors.
Responsible disclosure
If you believe you've found a security vulnerability in Printventury, please email security@printventury.com. We ask that you give us reasonable time to investigate and fix the issue before public disclosure, and we commit to not pursuing action against good-faith research.
Privacy
How we handle personal data — what we keep, for how long, and your rights — is covered in our Privacy Policy.